Shipping and Delivery Policy

Nothing is shipped

Neeli sells digital in-app items only. There is no physical product, no courier, no packaging and no shipping address. Nothing will ever be sent to your home.

Delivery is instant

When a payment succeeds, the purchase is credited to your Neeli account immediately — typically within a few seconds, and in nearly all cases within five minutes.

You can confirm delivery by opening the app and checking your balance. A payment confirmation is also issued for every successful purchase.

Delivery charges

There are none. No shipping fee, no handling fee, no delivery charge of any kind applies to anything sold in Neeli.

Where we deliver

Neeli is offered in India. Because delivery is entirely digital, a purchase reaches your account wherever you are signed in, with no geographic delivery restriction beyond where the app itself is available.

If a purchase does not arrive

If money has been debited and your balance has not updated:

1. Close and reopen the app — the balance refreshes on launch.
2. If it still has not arrived after 30 minutes, email contact@neeliapp.com with your registered email address, the payment reference from your bank or payment confirmation, and the date, time and amount.

We acknowledge within 48 hours. If the payment succeeded and the purchase was genuinely not delivered, we will either deliver it or refund it in full — see the Refund and Cancellation Policy.

Please contact us before raising a chargeback with your bank. It is faster, and a chargeback suspends the account while it is investigated.

Contact

Billing and delivery issues: contact@neeliapp.com · General support: contact@neeliapp.com · Contact us